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It's simple — if you are not 100% satisfied with one of our products, we will create a solution for you.

Unopened Products: Accepted within 30 days of you receiving the product. If you have a subscription, you can return the latest shipment you have received within 30 days of you receiving the product. 

Opened Products: Email sleep@klova.com with your order id and reason for a refund. All refunds will be issued within 3 business days. $8 will be deducted from all refunds to cover shipping and processing. You may also opt to exchange your product at absolutely no charge. Each paid order is allowed one free exchange, and the exchange will void any refunds on the initial paid order.

If you have a special circumstance, please contact Klova support: sleep@klova.com

We hope you love our products as much as we do, but if not, we'll take care of it.

To initiate a return, please email us sleep@klova.com, or do so online within your Account.

For domestic returns, ground shipping can take up to 8 business days, depending on the shipping distance. After we receive your return at the warehouse, please allow up to 10 business days for the return to be posted to your original method of payment.

All Refunds will be processed within 3 business days of receiving the returned item(s), or within 3 business days of receiving the refund request if no items are to be returned.

Please email sleep@klova.com with any questions about refunds or returns.

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