Wholesale Terms & conditions
General Terms
- First-time wholesale orders must meet a minimum of $750 (excluding shipping and taxes).
- Reorder minimum is $500.
- Wholesale pricing starts at 50% off the current retail price listed on klova.com (pricing subject to change).
- All orders must be paid upfront via credit card or bank transfer prior to shipping.
- New partners must provide one of the following:
- A valid reseller certificate or business license (for U.S. partners)
- Proof of business activity (website, Instagram page, storefront, etc.)
Wholesale Pricing Structure
Our wholesale program is designed to support partners who share our commitment to delivering high-quality, science-backed transdermal patches. We offer competitive volume-based discounts and flexible pricing for bulk orders and long-term partnerships.
For detailed pricing tiers, international options, and custom bundle availability, please reach out to us directly at sleep@klova.com.
Shipping & Delivery
- Orders ship from our fulfillment center in Ohio, USA.
- Buyers are responsible for all shipping fees, including international duties, taxes, or import charges.
- Orders are processed and shipped within 2–3 business days of payment confirmation.
- Expedited shipping is available upon request at the buyer’s expense.
International Wholesale Disclaimer
Klova welcomes international wholesale partners; however, it is the buyer’s sole responsibility to understand and comply with all import regulations in their country.
Some Klova products may contain ingredients such as Melatonin or Ashwagandha that are restricted or regulated in certain countries. For example:
- Japan has strict import rules concerning both ingredients.
- Australia, Canada, and parts of the EU may classify certain patches as supplements, drugs, or medical devices.
We highly recommend consulting with your local customs authority or health regulatory agency prior to placing your order. Klova is not liable for shipments held, delayed, or rejected due to local import restrictions, and no refunds will be issued in these cases. Additionally, all duties, customs taxes, and import fees are the responsibility of the buyer.
Marketplace Restrictions & Written Approval Requirement
Wholesale partners are strictly prohibited from selling Klova products on third-party marketplaces such as Amazon, Walmart.com, eBay, or similar platforms without prior written approval from Klova. Approval will only be considered after we’ve reviewed your intended sales channels to ensure they do not conflict with Klova’s existing presence. If approved, partners may only offer our products on platforms where Klova is not currently active.
Klova reserves the right to monitor all online listings and request immediate removal if policies are violated or if our branding is misrepresented in any way.
Minimum Advertised Pricing (MAP) Policy
Wholesale partners may not advertise Klova products for more than 30% off the retail price listed on klova.com. Any temporary promotions exceeding this limit require prior written approval.
Returns & Damages
- Claims for missing or damaged items must be submitted within 48 hours of delivery.
- Returns are only accepted for incorrect or defective shipments. Items must be unused and in original packaging.
- All other sales are final.
Backorders & Availability
- Backorders will ship automatically when inventory becomes available unless otherwise requested.
- All products are subject to availability. You will be notified of any delays or stock issues.