Refund policy

It's simple — if you are not 100% satisfied with one of our products, we will create a solution for you.

Unopened Products: Accepted within 30 days of you receiving the product. If you have a subscription, you can return the latest shipment you have received within 30 days of you receiving the product. Contact customer service: sleep@klova.com for return instructions. 

Opened Products: Accepted within 30 days of you receiving the product. Email sleep@klova.com with your order id and reason for a refund. All refunds will be issued within 3 business days. You may also opt to exchange your product at absolutely no charge. Each paid order is allowed one free exchange, and the exchange will void any refunds on the initial paid order.

If you have a special circumstance, please contact Klova support: sleep@klova.com